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How To Read the Customer Portal Timeline: Self Help Option for Project Updates

Written by Morgan Fetter
Updated over 11 months ago

At Freedom Forever, we know how important it is for you to stay informed about your solar project. That’s why we’ve built a Customer Portal designed to give you real-time visibility into every step of your installation journey.

To help you better understand how to navigate the portal and track your project’s progress, we’ve created a quick-reference guide you can view or download anytime.


📲 What You’ll Find in the Portal Timeline

The portal provides a step-by-step timeline of your solar installation, starting from contract signing all the way to activation. You’ll be able to:

  • See which phase your project is currently in

  • Understand what each phase means

  • Know what (if anything) is needed from you

  • Track estimated completion times for key milestones


📄 Download the Step-by-Step Timeline Guide

To get the most out of your customer portal, we recommend reviewing our visual guide:
📎 Timeline Help Guide - Customers (PDF)

This PDF walks you through the key stages in your portal and explains what each milestone means for your solar project.


💡 Tip

Your timeline is updated automatically as progress is made—no need to call or email for status checks unless something seems off. It’s a fast and convenient way to stay in the loop!

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