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How To Read the Customer Portal Timeline: Self Help Option for Project Updates

Freedom Forever avatar
Written by Freedom Forever
Updated over 2 months ago

At Freedom Forever, we know how important it is for you to stay informed about your solar project. That’s why we’ve built a Customer Portal designed to give you real-time visibility into every step of your installation journey.

To help you better understand how to navigate the portal and track your project’s progress, we’ve created a quick-reference guide you can view or download anytime.


📲 What You’ll Find in the Portal Timeline

The portal provides a step-by-step timeline of your solar installation, starting from contract signing all the way to activation. You’ll be able to:

  • See which phase your project is currently in

  • Understand what each phase means

  • Know what (if anything) is needed from you

  • Track estimated completion times for key milestones


📄 Download the Step-by-Step Timeline Guide

To get the most out of your customer portal, we recommend reviewing our visual guide:
📎 Timeline Help Guide - Customers (PDF)

This PDF walks you through the key stages in your portal and explains what each milestone means for your solar project.


💡 Tip

Your timeline is updated automatically as progress is made—no need to call or email for status checks unless something seems off. It’s a fast and convenient way to stay in the loop!

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