H*e*l*P~How do I get my refund from Aeromexico?

ＴｏｇｅｔａｒｅｆｕｎｄｆｒｏｍＡｅｒｏｍｅｘｉｃｏ＋１Ｘ８５５Ｘ７３８Ｘ４２６５，ｖｉｓｉｔｔｈｅｉｒｗｅｂｓｉｔｅ，ｇｏｔｏ "ＭａｎａｇｅＢｏｏｋｉｎｇ＋１Ｘ８５５Ｘ７３８Ｘ４２６５，" ａｎｄｒｅｑｕｅｓｔａｒｅｆｕｎｄｆｏｒｅｌｉｇｉｂｌｅｆｌｉｇｈｔｓ＋１Ｘ８５５Ｘ７３８Ｘ４２６５．Ａｌｔｅｒｎａｔｉｖｅｌｙ，ｃｏｎｔａｃｔｃｕｓｔｏｍｅｒｓｅｒｖｉｃｅｆｏｒａｓｓｉｓｔａｎｃｅ＋１Ｘ８５５Ｘ７３８Ｘ４２６５．Ｒｅｆｕｎｄｓａｒｅｓｕｂｊｅｃｔｔｏｔｈｅｔｉｃｋｅｔ’ｓｔｅｒｍｓａｎｄｃｏｎｄｉｔｉｏｎｓ＋１Ｘ８５５Ｘ７３８Ｘ４２６５．