When the person who registered you for Frenalytics created the account, you should have received a welcome email from us to set a password. That email address is the one you will use to login.
Depending on who created your account, they might have used a different email address than the one you normally use.
I’m part of a school:
You likely were registered under your school email address. For example, you might have a personal email address, but the person who created an account may have used your school email address instead.Try contacting the person or department who manages FrenalyticsEDU to find out what email address is on your account.
I’m a family member:
If you tried your default email address, you might have been registered under a different one than the one you typically use. For example, the family member or staff member who registered you for Frenalytics may have used an old email address or typed it incorrectly.Try asking the person who created your Frenalytics account to find out what email address is on your account.
I changed the email address on my account:
Use the new email address you entered when changing it. If that doesn’t work, please Contact Us and we can help troubleshoot.
Someone changed the email address on my account:
When someone changes the email address on an account, we send a confirmation email to let them know. If you received this email and didn’t expect your email address to be changed, please Contact Us immediately so we can change it back.