When your bike needs attention, your local shop is your first stop. They know your bike, they have the parts, and service for normal wear and tear is included in your subscription.
How to book a service appointment
Contact your shop directly. Most offer several ways to get in touch — phone, email, or online booking through their website. You'll find their details on their page at friiway.com, or in your account.
For routine maintenance
If it's a scheduled tune-up or something that isn't urgent — brakes feeling a little soft, shifting getting rough — get in touch whenever suits you and book a time.
For something that needs attention now
If something breaks or feels unsafe to ride — a flat tire, a loose component, sudden strange noises — contact your shop as soon as you can. Tell them what's happening and they'll advise whether to bring the bike straight in or whether it's safe to ride until your appointment.
If you're stranded and can't ride home, you may be able to use your roadside assistance benefit. See 24/7 Roadside Assistance.
What to expect at a service visit
Bring your bike to the shop. Their mechanics will diagnose the issue, carry out the repair, and get you back on the road. Turnaround depends on the problem and parts availability — they can give you an estimate when you book.
Riding through an employer program?
Some programs work differently — where you take your bike for routine work can depend on your program and where you are. Check your program's article in this Help Center.
Service hours and booking vary by shop. Contact yours directly to book an appointment.