Well-trained employees are more confident and competent when serving customers, so it's important to inspire and motivate your team members to keep learning and up-skilling.
Here are our top five recommendations to encourage your team to get onto frntlne.
1. Explain the benefits of frntlne
frntlne is not your usual learning platform. We're different. Here is how you can introduce us to your team:
frntlne is a new, innovative learning platform where you can:
Earn as you learn about the products you sell.
Learn at your own pace, wherever and whenever works for you on your phone or desktop.
Learn by watching short videos and answering quick questionnaires
2. Make training part of your team culture
Register every (new) team member 👉 How to get started on frntlne.
Set a team goal and encourage each other to complete courses.
Ask team members to share insights and new learnings with each other.
Lead by example and get to know the frntlne platform and its courses well.
Make the importance of product education known and clear to the team:
3. Give your team members the time and space to learn
Whether that is .... while commuting to work, during a tea or lunch break or during a quiet moment in store.
4. Check-in regularly on progress
Set up a leaderboard to see progress on every team member and on the team as whole.
Check in regularly on how everyone is tracking - a quick 5 minute meeting is all you need!
Set a weekly team goal.
Encourage team members who are lagging behind.
5. Recognise, encourage, celebrate and reward 🎉
Celebrate and reward the top performers or when your team goals have been achieved. An applause, a small gift or even team lunch can go a long way!
Need help or have questions? Check out our Help Center or reach out to us via the chat!