Frontdesk Anywhere can help you reduce the margin of human error that is involved in the daily management of your hotel. You can set up the system to warn users when a possible damaging action is about to be taken: for example, if a guest is about to be checked-in into a dirty room, or if a guest is about to be checked-out with an outstanding balance, security deposit.
In the Admin Settings, click on the link Alerts under section General:
You will see a list of possible warnings that can be enabled in the system:
Here is the legend of what each actions do:
Early Check-Out Alert: will alert the user in case a guest is being checked out prior to their scheduled departure date.
Check-Out with Balance: will alert the user in case they are trying to check-out a folio with a balance due.
Check-Out with Security Deposit Alert: will alert the user if they a folio is being checked-out with a security deposit.
Check-in Prior Guest Alert: will alert the user if a new folio is being checked-in in a room where the previous guest has not yet been checked-out.
Reservation Status: Check-in alert if housekeeping status not: choose the right housekeeping status from the drop down menu; if a user is trying to check-in a guest in a room that has not the housekeeping status defined here an alert will pop-up.
For any action, you have two options: if you want to have the system only trigger a message alert, then check the box under the column Status; in this case the user will visualize the alert but won’t be prevented from completing the action. If you want to have the system prevent the agent from pursuing the correspondent action, check the box under column Force Correction of Alerts.
FAQ's:
What are alerts?
Is it necessary to use Alerts?
What does Force Correction mean?
Why would I need to add an alert?
Do I need to use alerts?
Where do I add an alert?
Can the alert just pop up and let me team move past it?
Can you show me how to use the alerts?
How do I add the alert?
What are alerts used for?