Any folio can be moved to a different room and room type, independently of the status of the reservation itself.
Important: If you wish to move the reservation into a specific room, make sure that the latter is available for the selected dates: the system won't allow you to move a reservation into a room which is occupied or even partially occupied.
Start by pulling up the reservation folio you want to move. You will notice that the room assigned to the folio will appear in a blue, clickable link:
In case the folio you are trying to assign is not assigned to any room, the blue clickable link will read as Unassigned:
A new panel will pop: you will see two scroll down menus which default to the reservation dates; right below, there will be a list of all available rooms for the selected date range:
For each available room, the system will also notify you of the Housekeeping Status of each room, highlighting the ones that are not clean. In the screenshot above, for example, I know that rooms 2, 3, 21 and 27 are currently dirty. This comes particularly handy when you are moving reservations for the current date, as it reduces the risk of checking in guests to rooms that are not ready to be sold.
Choose whether to move the room and keep the rate currently loaded in the folio, or have it update to the rate configured for the new room: check or un-check the box next to the tag Keep Same Rate accordingly:
You will also have the option to place the reservation into an Unassigned Status: if available, that option will be marked with the tag Unassigned along with the room type code:
Once you made your choice, click on the button Select:
Finally, save your changes:
FAQs - this article provides answer to the following questions:
How do I move a reservation into another room
Where can I move a guest if they need to change rooms?
If a guest wants to change rooms, where do I do that?
Do I have to put a room OOO how do I move it into another room?
If I move a guest will the charges follow?
If I move a guest into a new room, do I need to change the price?
How do I change the price if the guest is moved for an upgrade?