It may happen that your guests will change room during their stay: your account enables you to record their stay across multiple rooms without breaking the reservation. This function is called Split Room.
Start by pulling up the reservation, and click on the room assignment link, on the left hand side of the folio:
Another panel will pop up, and there will be two scroll down calendars, From and Two. The dates showing are defaulted to the the arrival and departure date of the guest:
Select the dates you want to have the guest move: in the example below, the guest is due to check-in on February 8th, but I want them to move on February 10th. So, I will select the 10th from the calendar.
The system will automatically give you a list of all rooms available for the selected dates:
Choose the room where you want the guest to move and click on the button Select. You can also choose whether to keep or not the same rate, by checking or un-checking the box next to the tag Keep Same Rate:
The folio will now appear as follows:
You will notice that under the tag Duration the two calendars bring information regarding the guest’s arrival and departure date, while right below there will be a date breakdown associated with the room change. In the example above we know that the guest is due to arrive on February 8th and leave on the 11th; we also know that from February 8th through the 10th they are assigned room QQ03, changing to room 22 on February 10th.
A more common example of the split room is a guest extending their departure date and having to move to another room. Here is how to do to it: click on the room assignment link:
As you can see above, my guest is due to depart on February 14th; as I want to place them in another room starting February 14th, I will set the From date to February 14th:
Add the new departure date for the guest and choose a room among the available ones:
This is how the dates will appear on the folio:
In the example above, the guest was initially due to depart on February 14th, but he is now extending two more nights in a different room.
This is how the reservation appears on the Tape Chart: small arrows will suggest whether and how the guest is moving rooms:
FAQs - this article provides answers to the following questions:
How can I split a reservation between 2 rooms?
Where can I see the room types my reservation is in?
How can I put a reservation in 2 rooms?
Why would I need to split a reservation?
Will I need to 2 reservations if the guest has to move rooms?
Can I put a guest in more than 1 room for their stay?
I need to move a guest to another room for the last day, how do I do that?
Can I Change the price for the other room on the second part of the stay?