Unassigned Reservations on Tape Chart
If you notice reservations coming in as Unassigned and you have ensured that there is no configuration that makes them coming in with this status, then you might be facing an issue.
Overbooking: while all reservations are coming in with specific room assignment, there is one or more that end up in the Unassigned bucket.
If you get an overbooking, please contact our Support team at help@frontdeskanywhere.com
ensuring to have the folio number handy, and the confirmation number from the OTA.
Room Unavailable Error: if you click on an empty box on the Tape Chart, you might get an error in the folio saying 'Room Unavailable Error'. This means that although the box looks empty, there is a reservation that has not yet been assigned. Since the system keeps count of the available rooms in your system, this might be telling you that the empty box is not actually empty! There is a reservation that has not yet been assigned, and you have no more available rooms to sell for that date.
To troubleshoot, look for the Unassigned reservation: on every room type header on the Tape Chart, there is a row called Unassigned. If there is a number for the date in question that is '1' or more than '1', click on the number.
This will open a short menu where you can click on the folio number, to access it and assign a room to it.
FAQs - This article answers the following questions:
Can I see a list of all unassigned reservations?
How can I see which reservations are unassigned?
Why can’t I move a reservation into this highlighted room?
How come some dates on my Tape chart are booked but I don’t see a name?
How come some dates on my Tape Chart are reserved but blank?
How come some dates on my Tape Chart look highlighted?
Where is a reservation that came into our system but is not displaying on the Tape Chart?
How come when I click on my Tape Chart it says Room Sold Out but I don’t see any reservations?
Why is there a light shade of blue on my Tape Chart?
How come I can’t click on this date?
Why do reservations come in as Unassigned?
Why does it say -1 in our account?
Why does it say -1 in our Tape Chart?
What does -1 mean on the screen?
Why does it say Room Type Sold out?
What does Room Type Sold Out mean?
How do I fix Room Type Sold out?
Why do I see unassigned reservations on Tape Chart?
Why do I see reservations unassigned on my calendar?
Why do I see unassigned reservations on my screen?
Why do I see a -1 on my calendar?
Why do I see a - 1 on my Tape Chart?
Why do I see a -1 on my screen?
What does -1 mean?
Why are my rooms unassigned?
Why are my reservations unassigned?
Why are reservations coming in as unassigned?
What is an unassigned room?
What is an unassigned reservation?
Where can I find an unassigned reservation?
Why do I see unassigned reservations on Tape Chart?
Why do I see reservations unassigned on my calendar?
Why do I see unassigned reservations on my screen?