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Switch Room / Room Move

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Written by Natthanunkorn Yindeeshup
Updated over 3 years ago

It may happen that your guests will change room during their stay: your account enables you to record their stay across multiple rooms without breaking the reservation.

SWITCH ROOM

Switch Room between TWO reservations, it is able to process when they are in same folio status only such as, reserved and reserved or checked in and check in.

Start by pulling up the reservation, and click on the Switch Room link, on the right hand side of the folio:


Another panel will pop up, and there will be a search box --> key in folio number of the folio that you want to switch the room with --> select SWITCH USEERS

For Checked In status folio, After select SWITCH USERES, main folio will be automatically moved to selected room and another folio will be on unassigned status which is shown at availability row. Then you can access to unassigned reservation and select the new room to occupy. However switching room in Reserved status, both of the room will be altered between them. The reassign room number is not required

Below is an example of Checked In status
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Below is an example of reserved status

Room Change function in room/rate tap is an alternative way to make a room move for both Reserved and Checked In statuses

HOW TO MAKE A ROOM MOVE BY ROOM CHANGE FUNCTION

select reservation --> select Change --> select new room to move to

Folio is now moved to a new room

REMARK:

SWITCH ROOM Function is used to switch rooms for TWO folios that has similar status and assigned room numbers

ROOM CHANGE function is used to change or move room for single folio, NEW room must be vacant

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