My phone number is already linked to a profile

Trying to add your phone number to your profile but getting a message saying it's already in use?
No worries! Here are two solutions 👇
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​✅ 1. Manually delete the profile linked to your number
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If you still have access to the number, you can delete the associated profile by following these steps:
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1. Log out of your current account (if you're stuck, simply delete and reinstall the app)
2. Open Fruitz and select Log in via SMS
3. Sign in using the phone number
4. Once logged in, go to your profile settings and tap “Delete my account”
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You’ll then be able to add that number to your profile.
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​📧 2. You’ve recently received this number (and it’s linked to a previous user)
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If you've only had this number for a short time, it may still be linked to an old Fruitz account.
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In that case, please contact our Privacy team at: privacy@fruitz.io
Include the following in your email:
- The Tracking ID of your current profile
- The phone number (with country code)
- The date you became the owner of this number
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And attach:
- A proof of ownership of the phone number (e.g. a bill or contract from your operator)
- Your full name
- A document that proves your identity
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​Our team will get back to you as soon as possible 🍑
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