Sending money can always be a little bit scary, especially when its crypto. Below is everything you need to know about receiving your crypto and what to do if you are concerned.

Once the transaction has started processing, you can check its status through the following methods:

2. Once the transaction is completed, the deposit widget should show that it's successful. You can also click on more details and check if the transaction is completed on the block explorer.

2. Once your transaction is completed, there will be another pop-up stating that the deposit is completed.

The time it takes for your transaction to settle/complete is influenced heavily by the payment method selected, blockchain network congestion, and complexity of the on-chain routing required.

Once Checkout successfully registers your assets as being received, we will aim to complete your transaction within the following timeframes:

Transactions may be delayed or fail for a number of reasons. Our focus is ensuring your transaction completes successfully at the price you were quoted.

For non-successful transactions, your status page will display different states based on how long it has been since you submitted the order:

< 35 mins (Delayed): The pop-up will show deposit received and processing, but the deposit completed pop-up does not appear.

> 35 mins delays: Any orders that haven't been received after 35 minutes will expire. In these instances, open a ticket by clicking on the icon on the bottom right of the screen. The Fun engineering team will investigate the issue and work to process the transaction.

Check to see if the funds have left your account. You should have the transaction hash of your completed transaction showing that the funds have been sent to the address provided on the deposit screen.

If you're sending funds from an exchange, there may be instances where it takes some time for the exchanges to sent the funds out. You should be able to see the transaction hash once the transaction is completed.

Please check that you are connected to the correct wallet where you sent the funds to, if not you will not be able to see your funds.

There is a minimum amount required for Transfer Crypto:

If the minimum deposit is not hit, the funds will remain in the deposit address until they're topped up to the minimum. Your funds are safe and will remain there indefinitely.

Here is a list of supported tokens and chains:

If you sent in unsupported assets, you will need to contact us via Intercom. However, we cannot guarantee we'll be able to recover the funds.

You can reach out to us by the live chat at the bottom right-hand corner of this website!