KYC stands for 'Know Your Customer'. It's essentially a process that companies use to verify the identities of their customers. The primary goal of the KYC procedure is to confirm your identity and your residence.

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KYC includes ID verification and a Liveness check, which involves a selfie to prove that you are indeed the holder of the ID.

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​The KYC process is handled by an external provider, Sumsub, and typically takes 2-3 minutes to complete.

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In addition to KYC, we may also conduct a verification video call to further confirm your identity. This verification might occur after you have completed a Challenge before you are granted access to the Master Account or before your reward payment.
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​Sumsub serves as our KYC provider, and we depend on their data for compliance. If Sumsub indicates that an individual appears on an international blocklist or is using a fake ID, we as a company cannot accept the risk of entering into a legal contract with that person.
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Unfortunately, if Sumsub flags an issue, we are unable to override this status or circumvent their findings.