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Why am I getting an error when connecting my email?
Why am I getting an error when connecting my email?
Beverley Rodd avatar
Written by Beverley Rodd
Updated this week

If you're seeing an error while trying to connect your Gmail or Outlook account to Fyxer AI, it's fairly common. These issues usually come from Google or Microsoft, and they’re often out of our control.

But don’t worry, most of them can be fixed by following the steps below.


Common error messages (and what they mean)

Error message

What it means

400 / 500 Error

Microsoft-specific issue. Nothing Fyxer AI can fix from our side.

Rate Limit

Too much activity in Outlook - Fyxer AI is blocked temporarily.

Error Connecting to Google

This error will detail a reason in the message, often caused by duplicate email addresses in your organization.

"Sorry, we're having trouble signing you in"

This is likely a domain mismatch - you're trying to join an org with the wrong email address.

Troubleshooting: How to disconnect and reconnect your email

  1. Head to Settings > Integrations.

  2. Under “Email”, click the bin icon on the right and Delete Integration.

  3. Clear your browser cache and refresh or open a new browser window.

  4. Go back to your Fyxer AI dashboard and reconnect your email.

  5. Finally, sign back into Gmail or Outlook.

Extra troubleshooting tips

If you’re still stuck, try the following:

  • Disable plugins/extensions in your email client - they may interfere with the connection.

  • Wait an hour before retrying the connection process.

  • Revoke third-party access (like Fyxer AI) in your email account, then reconnect.

  • Check you're signing in with the correct email address - not one already linked to another Fyxer AI account.

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