How categories work in Outlook:
Fyxer AI works with both Gmail and Outlook but operates slightly differently due to the underlying structures and features of these platforms.
Unlike Gmail’s label system (which allows emails to live in multiple places), Outlook uses:
Categories – Color-coded tags applied to emails
Folders – Physically move emails out of your inbox; emails can only exist in one folder at a time
How Fyxer AI processes emails in Outlook
Fyxer AI only labels and moves emails that are in the Inbox or Sent folders.
If an Outlook rule moves the email into another folder before Fyxer AI sees it (e.g. to a custom “Invoices” folder), we’ll skip it. This change helps avoid conflicts with your own folder rules and gives you more control.
Fyxer AI will label and move an email if:
It’s in your Inbox or Sent folder
It has a category applied
The folder name is one we recognize (based on supported languages)
If you have a rule that only adds a category but leaves the email in your Inbox, Fyxer AI will still process it as expected.
You control how labelled emails behave via your Fyxer AI Preferences:
If a category box is ticked, emails will stay in your inbox with a color-coded tag
If a category box is not ticked, emails will be moved to the corresponding Fyxer folder
Example:
An email categorized as “1: To Respond” will either:
Stay in your Inbox (with the red “1: To Respond” category visible)
Or be moved to the “1: To Respond” folder (if the category is turned off)
Frequently Asked Questions