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Fyxer AI's refund policy

Alexa avatar
Written by Alexa
Updated over a week ago

We want you to feel confident using Fyxer AI. If you’ve run into an issue, here’s how refunds work and when you’re eligible.



​Standard Refund Windows

  • Monthly plans: Full refund if requested within 7 days of purchase

  • Annual plans: Full refund if requested within 30 days of purchase

Once approved, refunds typically appear on your original payment method within 5–10 business days. If you don’t see it in that timeframe, check with your payment provider or card issuer - they may add delays or fees outside our control.


When We Issue a Refund

You’re eligible for a refund if:

  • You were charged in error (e.g. duplicate charges or a renewal after cancellation)

  • A critical feature didn’t work as expected and significantly affected your experience

  • You made a mistaken purchase, reported it within 24 hours, and haven’t used the service

If you’re unsure about a charge, reach out to suport@fyxer.com - we’ll review it with you.


Prorated Refunds and Plan Changes

If you cancel mid-cycle, we may issue a prorated refund for the unused portion of your subscription.

Prefer to switch to a different plan (like moving from annual to monthly)? Just contact Support and we’ll help adjust your billing setup.


A Note on External Fees

In some cases, your final refund amount may differ slightly due to:

  • Currency conversion

  • Bank or payment provider fees

We’ll always confirm what we’ve issued on our side, but we can’t control what your bank deducts.


Frequently Asked Questions

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