How does GPS location tracking work? 📋
Gabb devices use cell towers, GPS, and WiFi to track their location. The phone or watch receives signals from nearby cell towers, satellites, and WiFi routers, then uses this information to determine the location of your device.
Can I manually refresh my child's GPS location? 🔄
GPS location automatically updates every 15 minutes, but you can update the location manually at any time. Here’s how:
Log in to the MyGabb app on your smartphone.
Tap on your device.
Click Refresh button 🔄 in the bottom-left corner of the map. The location of your Gabb device will update.
How do I set up a Safe Zone? 🏠
You can use the MyGabb app to set up a Safe Zone for your child. When they enter or leave a Safe Zone, we’ll send you a notification on your smartphone.
When your child enters or leaves a Safe Zone, you’ll get updated every 15 minutes. You can also click the Refresh button 🔄 in the MyGabb app if you want a real-time location update.
You can set up a Safe Zone in a few easy steps:
Log in to the MyGabb app on your smartphone.
Tap Safe Zones.
Tap the plus sign ➕ in the bottom-right corner of the map.
Enter your Safe Zone details, then tap Save.
GPS location troubleshooting 🚨
Delayed location
Delayed location
If the location of your Gabb device is delayed, try these troubleshooting steps:
Make sure your device is turned on, charged, and has at least three bars of cell service (or is connected to WiFi). 🛜
Open the MyGabb app on your (parent’s) smartphone.
Tap on your device.
Tap the Refresh button 🔄 in the bottom-left corner of the map.
Gabb Phones only: Try these additional troubleshooting steps if necessary.
Unable to locate device
Unable to locate device
GPS unable to locate your Gabb device? Follow these steps:
Make sure your device is turned on, charged, and has at least three bars of cell service (or is connected to WiFi). 🛜
Open the MyGabb app on your (parent’s) smartphone.
Tap on your device.
Tap the Refresh button 🔄 in the bottom-left corner of the map.
Gabb Phones only: Try these additional troubleshooting steps if necessary.
Location not accurate
Location not accurate
If the location of your Gabb device isn't accurate, follow these troubleshooting steps:
Make sure your Gabb device is turned on, charged, and has at least three bars of cell service (or is connected to WiFi). 🛜
Restart your Gabb device.
Manually update the device’s location:
Open the MyGabb app on your (parent’s) smartphone.
Tap on your device.
Tap the Refresh button 🔄 in the bottom-left corner of the map.
Gabb Phones only: Try these additional troubleshooting steps if necessary.
Gabb Phones only
Gabb Phones only
If refreshing the location in the MyGabb app does not update your Gabb Phone's location, try these steps next:
Log in to the Gabb ID app on your Gabb Phone.
If you're already logged in to Gabb ID, log out, then log back in.
Restart your phone.
Manually add the Location Runner button by following the steps for your device below. 👇
Gabb Phone 4
Gabb Phone 4
Swipe down from the top of the Gabb Phone 4 to open the notifications screen.
Swipe down again.
Tap the pencil icon ✏️ to edit the Quick Settings.
Scroll down to the Check In button, then tap and drag it into Quick Settings.
Tap the button to update your phone's location.
Gabb Phone 4 Pro
Gabb Phone 4 Pro
Swipe down from the top of the Gabb Phone 4 to open the notifications screen.
Swipe down again.
Tap the pencil icon ✏️ to edit the Quick Settings.
Tap Edit.
Swipe right until you see the Check In button, then tap and drag it into Quick Settings.
Tap the button to update your phone's location.
Still need help? Please contact Gabb Support!