Overview
Your parent Gabb account has a four-digit security PIN. Your security PIN is initially set up when ordering from gabb.com or when activating your first device on our activation portal. This security PIN provides additional security for your account. 🔒 Gabb Customer Support will ask for your PIN when you contact us for help with your account.
‼️ Your security PIN is not the same thing as your Gabb password. The security PIN is a separate four-digit code that you set up when you created your account.
➡️ Your security PIN is also your transfer/port out PIN should you decide to transfer your service to another carrier.
Locate your PIN
Follow these steps to locate your security PIN:
Log in to your Gabb account.
Tap Account Information.
Locate your security PIN in the Security Information section.
Resetting your Security PIN
Follow these steps to reset your PIN:
Log in to your Gabb account.
Tap Account Information.
Tap Edit, then update your PIN.
What if I forgot my Gabb security PIN?
If you forgot your Gabb security PIN, don't worry! When you contact Support, we'll ask you to confirm some account information, including the name on the account, phone number, & payment information.
Can I add an authorized user to my account?
You can add an authorized user to your Gabb account by following these steps:
Log in to your Gabb account.
Tap Account Information.
Tap Edit, then enter the first & last name of the authorized user.
If you're having trouble adding an authorized user online, please give us a call!
Tips for adding authorized users:
Only add trusted people as authorized users on your account.
Only add an authorized user if you need one.
If you share your security PIN or other authentication details, share them in a secure manner.
Regularly review your account settings to remove authorized users or update their information.