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Troubleshooting
Troubleshooting
Having technical issues with your camera, microphone or the Gatheround platform? This will help.
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20 articles in this collection
Written by
Alisha Kumar,
Bryce Wachtell,
and
Marcie Walker
General
VPN/Firewall Troubleshooting Guidelines for Gatheround
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Written by
Marcie Walker
Updated over a week ago
Troubleshooting: I can't see the video that the host is sharing in the main room
What to do if you can't see or hear video in the main room
Written by
Alisha Kumar
Updated over a week ago
Troubleshooting: I can't turn on my camera or microphone in the main room
What to do if you can't stream your audio or video
Written by
Bryce Wachtell
Updated over a week ago
Troubleshooting: I can't turn on my camera and/or microphone in the main room
What to do if you can't stream live in the main room
Written by
Bryce Wachtell
Updated over a week ago
Troubleshooting: I matched with the same person more than once
What to do if you match with the same person more than once (in a large group)
Written by
Alisha Kumar
Updated over a week ago
Troubleshooting: I didn’t match with anybody
What to do if you didn't match with anybody
Written by
Bryce Wachtell
Updated over a week ago
Troubleshooting: I can't log into the site
What to do if you can't log into Gatheround
Written by
Alisha Kumar
Updated over a week ago
Troubleshooting: I can't get into an event
What to do if you can't get into an event
Written by
Alisha Kumar
Updated over a week ago
Troubleshooting: I've upgraded to Gatheround Premium but my event doesn't have Premium features
How to associate your event(s) with a Premium group
Written by
Alisha Kumar
Updated over a week ago
Camera and Microphone
Updating your MacOS setting on Google Chrome
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Written by
Marcie Walker
Updated over a week ago
Updating access to your device’s camera and mic on Google Chrome
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Written by
Marcie Walker
Updated over a week ago
Updating access to your device’s camera and mic on Firefox
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Written by
Marcie Walker
Updated over a week ago
Updating access to your device’s camera and mic on Safari
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Written by
Marcie Walker
Updated over a week ago
Troubleshooting: I can't see or hear the host in the main room
What to do if you can't see or hear the host in an event
Written by
Alisha Kumar
Updated over a week ago
Updating your Windows settings for Google Chrome
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Written by
Marcie Walker
Updated over a week ago
Troubleshooting: Camera and Microphone
The most common issues with cameras and microphones and how to fix them
Written by
Alisha Kumar
Updated over a week ago
Partner Audio / Visual
Troubleshooting: I can't see or hear my partner at all
What to do if you can't see or hear your partner in a match
Written by
Alisha Kumar
Updated over a week ago
Troubleshooting: I can't see my partner
What to do if you can't see your partner during a match
Written by
Alisha Kumar
Updated over a week ago
Troubleshooting: My partner can't see or hear me
What to do if your partner can't see or hear you in a match
Written by
Alisha Kumar
Updated over a week ago
Troubleshooting: I can't hear my partner
What to do if you can't hear your partner in a match
Written by
Alisha Kumar
Updated over a week ago