Troubleshooting

Having technical issues with your camera, microphone or the Gatheround platform? This will help.

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20 articles in this collection
Written by Alisha Kumar, Bryce Wachtell, and Marcie Walker

General

VPN/Firewall Troubleshooting Guidelines for Gatheround

Written by Marcie Walker
Updated over a week ago

Troubleshooting: I can't see the video that the host is sharing in the main room

What to do if you can't see or hear video in the main room

Written by Alisha Kumar
Updated over a week ago

Troubleshooting: I can't turn on my camera or microphone in the main room

What to do if you can't stream your audio or video

Written by Bryce Wachtell
Updated over a week ago

Troubleshooting: I can't turn on my camera and/or microphone in the main room

What to do if you can't stream live in the main room

Written by Bryce Wachtell
Updated over a week ago

Troubleshooting: I matched with the same person more than once

What to do if you match with the same person more than once (in a large group)

Written by Alisha Kumar
Updated over a week ago

Troubleshooting: I didn’t match with anybody

What to do if you didn't match with anybody

Written by Bryce Wachtell
Updated over a week ago

Troubleshooting: I can't log into the site

What to do if you can't log into Gatheround

Written by Alisha Kumar
Updated over a week ago

Troubleshooting: I can't get into an event

What to do if you can't get into an event

Written by Alisha Kumar
Updated over a week ago

Troubleshooting: I've upgraded to Gatheround Premium but my event doesn't have Premium features

How to associate your event(s) with a Premium group

Written by Alisha Kumar
Updated over a week ago

Camera and Microphone

Updating your MacOS setting on Google Chrome

Written by Marcie Walker
Updated over a week ago

Updating access to your device’s camera and mic on Google Chrome

Written by Marcie Walker
Updated over a week ago

Updating access to your device’s camera and mic on Firefox

Written by Marcie Walker
Updated over a week ago

Updating access to your device’s camera and mic on Safari

Written by Marcie Walker
Updated over a week ago

Troubleshooting: I can't see or hear the host in the main room

What to do if you can't see or hear the host in an event

Written by Alisha Kumar
Updated over a week ago

Updating your Windows settings for Google Chrome

Written by Marcie Walker
Updated over a week ago

Troubleshooting: Camera and Microphone

The most common issues with cameras and microphones and how to fix them

Written by Alisha Kumar
Updated over a week ago

Partner Audio / Visual

Troubleshooting: I can't see or hear my partner at all

What to do if you can't see or hear your partner in a match

Written by Alisha Kumar
Updated over a week ago

Troubleshooting: I can't see my partner

What to do if you can't see your partner during a match

Written by Alisha Kumar
Updated over a week ago

Troubleshooting: My partner can't see or hear me

What to do if your partner can't see or hear you in a match

Written by Alisha Kumar
Updated over a week ago

Troubleshooting: I can't hear my partner

What to do if you can't hear your partner in a match

Written by Alisha Kumar
Updated over a week ago