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My Bet Wasn't Paid Out Properly

Updated yesterday
  1. In the in-game screen, locate the menu button - it's usually in the lower left or upper right corner.

  2. Press Payouts.

  3. You can compare all possible payouts with yours, and try to find out why you were paid less/more.

  4. If it's still unclear, please go back to the menu, and press History.

  5. A list of recent bets will be shown here. Take a screenshot of it, then click on the bet in question.

  6. Take another screenshot here, with all round details visible.

  7. Reach out to Chat Support with your screenshots and explain the issue. Our agents will help you resolve any payout-related questions.

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