Getting Support
Welcome to CuroSygnal Support. Here's how to get help with the platform.
Contact us
Reach our support team through the chat widget on this page, or email [support@ggenomics.com]. We're available [Monday–Friday, 9 AM–5 PM CT].
Response times
We aim to respond to support requests within [one business day]. For issues affecting clinical operations, please mark your request as urgent so we can prioritize it.
Before you reach out
To help us resolve your issue faster, include:
Your organization or account name
A description of what you were doing when the issue occurred
Any error messages you saw (please don't include patient-identifiable information)
Documentation
Browse our guides and FAQs for setup, configuration, and common questions.