When your recurring deposit fails, we'll always let you know. It's usually a simple fix, and the reason for the recurring deposit failure will be one of the following:
You don’t have enough money in your account: Our system checked your linked bank account on the day the deposit was due, and there weren’t enough funds to cover the recurring deposit amount.
There's an issue with your linked account: If you’ve recently reconnected your bank account, you might need to re-authorise your recurring deposit. You can do this by heading to Profile > Savings plans > Recurring deposits and following the instructions.
Your settings are preventing the recurring deposit: Your minimum balance or overdraft protection settings may have stopped the recurring deposit from going through. You can update these at any time in the app to make sure future recurring deposits are successful.
Need further help?
If you have any further questions, please get in touch with our support team using the in-app chat. This can be found in the Contact Us section on the Profile tab.