Grand Prize Winners need to confirm their win before the prize is paid.
We will contact you by email and call you. You’ll have seen the recordings of these calls on our social media accounts.
Winners have 10 working days to respond to us and claim their prize (we attempt to make contact through various means, such as email, push notification, phone and even SMS).
If we can’t reach the Grand Prize winner, the prize will be deemed forfeit, and the amount will be added to the following month’s prizes (i.e. like a ‘rollover’).
For example, if a winner wins a Grand Prize of £10,000 in January but does not claim it, the Grand Prize available in February’s draw (for this example, also £10,000) would become the value of both January and February’s Grand Prizes combined (i.e £20,000).
Rest assured, we make every effort to contact the Grand Prize winner, and we haven’t had a single Grand Prize unclaimed yet!
We will also ask you to take part in reasonable publicity, like being interviewed and filmed. We'll make sure to obtain your express consent before filming and/or sharing any media.
Need further help?
If you have any further questions, please get in touch with our support team using the in-app chat. This can be found in the Contact Us section on the Profile tab.