If you're having trouble accessing the app, it's worth trying these steps to resolve the issue:
Update your app: Delete and reinstall the Chip app. This ensures you're on the latest version and clears any cached data (please note, this will not delete your overall Chip account).
Reset your PIN: Open the app and select Forgotten your PIN? on the login screen to initiate the reset process. Please allow 5 minutes for the PIN reset to be processed by our system before attempting to log in again.
Force close the app: Fully close (force close) the app and then reopen it before entering your new PIN.
Need further help?
We are here to help you get this sorted. You can easily get in touch with our support team using the in-app chat or by email at hello@getchip.uk. You can find the in-app chat in the Contact us section on the Profile tab.