Santander recently made some technical updates on their end. If you're a Santander customer, your bank connection to Chip may have been affected by this, and you may have received an email from us confirming your bank connection had been removed.
If so, you'll just need to reconnect using the steps below:
Head to the Profile tab on the Chip app
Tap 'Your bank account and debit card'
Select 'Add a bank or card' at the top of the page
Need further help?
If you have any further questions, please get in touch with our support team using the in-app chat. This can be found in the Contact Us section on the Profile tab.