What are Goals?
Goals in Chip are there to help you plan and track what you're saving for - like a holiday, a new laptop, or just a rainy day fund.
They're visual only, so they don't hold your money separately. Think of them as progress bars that sit on top of your main savings balance.
You can set a target amount, a deadline, and give your goal a name to keep things focused. You can create as many as you like, update them whenever, or delete them without affecting your actual balance
Does any money move into the goal?
No, your entire balance is still within your Chip accounts. Goals are an entirely visual way of keeping track of your savings targets without having to move money out of interest-bearing accounts. Think of them as a progress bar rather than a separate account or pot.
Since goals are purely visual, you're free to delete them at any time, and this will not have any impact on your savings or balance.
Your total balance, as shown at the top of the home page, will always be the accurate number.
How do I set up a goal?
To set up a goal in the app:
Open the app and head to Goals
Tap Create a new goal
Choose what you're saving for (or pick Custom goal)
Give your goal a name - like “Holiday” or “New laptop”
Enter how much you’d like to save
Tap What’s your deadline and choose a time frame (or set a specific date)
Tap Next
Choose which savings account you'd like to use
Tap Create goal
And you’re all set! Your goal will now show in the Goals tab, so you can track your progress as you save.
How do I remove or edit my goal?
To edit or remove your goal:
Open the app and head to Goals
Tap the goal you’d like to edit or delete
Tap Manage in the top right corner
Choose Edit your goal
From here, you can:
Tap Save changes to keep any edits you’ve made
If deleting, tap Delete in the top right-hand corner and then Delete anyway to confirm
Please note that deleting your goal won’t affect your savings - the money stays in your account and you’ll still see it under the Savings tab.
Can I withdraw my goal money?
Goals are just visual aids to help you stay motivated while saving - they are not separate pots with your money in them. All your funds are physically held and withdrawn from your accounts within Chip.
You can withdraw your funds in the Savings tab, which you'll see at the bottom of the app. Please select which account you want to withdraw from, then on the next screen tap the Withdraw button below your balance and confirm the amount.
Why do my goal amounts add up to more than my actual balance?
Your goal amounts don’t need to match your balance exactly.
Goals are just there to help you track what you're saving for, so you can plan and work towards multiple things at once. They don’t move or lock away your money.
Can I set more than one goal?
You can set up as many goals as you need. Just keep in mind that you can only connect each of your accounts to one goal at a time. So, if you link your Chip Cash ISA to your "New Car" goal, you won't be able to link it to your "House Deposit" goal as well.
What happens once I've hit my goal?
Once you hit your target, your goal will show as complete, but your money stays right where it is - in your savings account.
You can leave the goal as it is, update it with a new amount or deadline, or delete it if you’re ready to start saving for something else.
Need further help?
If you have any further questions, get in touch with our support team using the in-app chat (this can be found in the Contact Us section on the Profile tab) or by email at hello@getchip.uk for further help.