In the world of financial services, everyone must do their bit to protect the banking system against financial crime. In line with our regulators the FCA (Financial Conduct Authority) and UK Government guidelines, all authorised firms must have systems and controls in place to mitigate the risk that they might be used to commit financial crime. This could be money laundering, fraud, identity theft or terrorist financing to name a few.

To do this it is our responsibility to carry out customer due diligence checks when prompted by our payment providers. This additional information is on top of the standard KYC (know your customer) checks that are automatically carried out when you sign up. We appreciate that this can be inconvenient and lead to delays in withdrawing your funds, however, this is the law and Chip must comply with failure to do so risking fines for the company and legal consequences for our employees.  

To speed things up, please ensure the ID document photo(s) is clear, high quality and uncropped. We accept the following forms of ID:

Please note that we cannot accept screenshots or scans - we need to see original photos.

These requirements must be adhered to as we run your ID through our verification partner (Onfido) for approval with rejected documents causing delays to the process.

We really appreciate your cooperation, patience and understanding while we do this and please know that we work as quickly and as diligently as we can to get any checks completed in a timely fashion with the minimum of disruption.

If you have any questions, please reach out to us via email at hello@getchip.uk or via the in-app chat (which can be found in the Contact Us section in the Profile tab) and we'll be happy to help.