In order to troubleshoot the bank connection, please check the following:
Is the bank account you are connecting to the same as the debit card you linked to the Chip app?
Are you trying to connect a current account? (We cannot link to business or savings accounts)
Are you using the latest version of the Chip app?
Are you using the default browser for your device? (Safari for iPhone, Chrome for Android)
Have you cleared cookies and cache?
Are you connecting to your bank's dedicated app?
Are you using a VPN currently? If so - please try turning this off temporarily and trying once again
If you are already using Safari on an iPhone, please set Chrome as your default browser and try again.
Similarly, if you are already using Chrome on an Android phone, please set Firefox as the default browser and attempt to connect again.
If you are still having issues, please tell the customer service team know what happens when you try to connect, and where possible provide screenshots or a screen recording of any error messages.