It's important to have a bank connection because this will allow you to withdraw your funds with ease. Linking your bank account to Chip should be a quick and relatively straightforward process. This can be done in the 'Profile' tab in-app and should only take a couple of minutes.
If you do find that you're unable to link your bank, it's worth checking the following:
Is the bank account you are connecting to the same as the debit card you linked to the Chip app?
Are you trying to connect a current account? (We cannot link to business or savings accounts)
Are you trying to connect a joint account? (We can only accept current accounts that are in your name only)
Are you using the latest version of the Chip app? It may be worth uninstalling and reinstalling the Chip app and trying again
Are you using the default browser for your device? (Safari for iPhone, Chrome for Android). If so, it may be worth setting a different default browser such as Firefox. You can amend your default browser in your device settings
Have you cleared cookies and cache on your browser?
Are you connecting to your bank's dedicated app? It's also worth making sure this is up-to-date
Are you using a VPN currently? If so - please try turning this off temporarily and trying once again
One of the above steps should resolve the issue for you. However, if you're still having trouble after checking the above, we may need to look into this for you. Please reach out to us at hello@getchip.uk or via the in-app chat (which can be found in the 'Profile' tab) and we'll be happy to help get this resolved for you. It's worth providing as much information as possible (including screenshots or a screen recording of any error messages) when you get in touch.