If you have missed our previous alerts over the last year, here's what you need to know:
We’re improving Chip by removing our old e-wallets and replacing them with our FSCS secure account.
On 8 June 2022, the custody of your e-wallet passed to EML Payments Europe Limited (formally known as Prepaid Financial Services).
You will be required to contact EML Payments Europe Limited after this point to access your funds. An administration fee of £5.00 will apply to do this (further details below).
If you have a balance of £5 or under, you will not be able to request the return of your funds from EML Payments Europe Limited.
How do I access my funds after 8 June?
After 8 June 2022, you will be required to email EU-Info@emlpayments.com and provide the following information to access your funds:
Your Chip ID (you can request this by contacting us via the app or firstname.lastname@example.org)
Proof of ID (Valid Passport/Driving Licence)
Proof of address dated within the last 3 months (Utility Bill/Bank Statement)
Bank Statement for the account you want the funds to be transferred to (dated within the last 3 months)
Can I withdraw my e-wallet balance by contacting Chip directly?
No, after 8 June we will direct you to EML Payments Europe Limited to access your funds. Chip will no longer have access to these e-wallets so we will not be able to make the withdrawal manually.
How can I find out how much money I have in the e-wallet?
You can message us in-app or via email (email@example.com) to find out your balance, but this will only be accurate as of 8 June. After this point, our access will be stopped so we cannot give you a live balance.