If you have missed our previous alerts, here's what you need to know:
We’re improving Chip by removing our old e-wallets and replacing them with our FSCS-secure accounts.
On 8 June 2022, the custody of your e-wallet passed to EML Payments Europe Limited (formally known as Prepaid Financial Services).
You will be required to contact EML Payments Europe Limited to access your funds. An administration fee of £5.00 will apply to do this (further details below).
If you have a balance of £5 or under, you will not be able to request the return of your funds from EML Payments Europe Limited.
How do I access the funds that were held in my E-Wallet?
To access the funds held in your e-wallet, please email EU-Info@emlpayments.com and provide the following information to access your funds:
Your Chip ID (you can request this by contacting us via the in-app chat or via email at hello@getchip.uk)
Proof of ID (Valid Passport, EU National Identity Card or UK Driving Licence)
Proof of address dated within the last 3 months (Utility Bill/Bank Statement)
Bank Statement for the account you want the funds to be transferred to (dated within the last 3 months)
FAQs
Can I withdraw my e-wallet balance by contacting Chip directly?
Unfortunately, we won't be able to withdraw your e-wallet balance for you. We will direct you to EML Payments Europe Limited to access your funds. Chip no longer has access to these e-wallets.
How can I find out how much money I have in the e-wallet?
You can message us via the in-app chat or via email at (hello@getchip.uk) to find out your balance, but please be aware that this will only be accurate as of 8 June 2022. We no longer have access to the balance so we cannot give you an accurate current figure.