Keep your personal details up-to-date by visiting the Profile tab and selecting Personal details.
How to update your details
Address
Go to Your address in the Personal details section. Enter your new postcode and select your address from the options provided.
Name
To update your name, send us a photo of supporting evidence (e.g. marriage certificate or civil partnership certificate, decree absolute, divorce certificate or deed poll) and a form of ID (with either your old or new name).
You can contact us via the in-app chat (which can be found in the Contact us section on the Profile tab) or reach out to us via email at hello@getchip.uk. If you're emailing us, please also confirm your phone number.
Phone Number or Email Address
To update either your phone number or email address, please provide both the old and new details, along with some ID and a recent selfie for verification.
We accept Passports, EU National Identity Cards or UK Driving Licences (front and back) as forms of ID.
You can contact us via the in-app chat (which can be found in the Contact us section on the Profile tab) or reach out to us via email at hello@getchip.uk. If you're emailing us, please also confirm your phone number.
Please be aware that we will need to see all four corners of any IDs or documents you send us.
If any of your information is incorrect but hasn't changed or if you're having trouble updating your details yourself, please reach out to us so we can get this sorted for you.