Keep your personal details up-to-date by visiting the Profile tab and selecting Personal details.

Go to Your address in the Personal details section. Enter your new postcode and select your address from the options provided.

To update your name, send us a photo of supporting evidence (e.g. marriage certificate or civil partnership certificate, decree absolute, divorce certificate or deed poll) and a form of ID (with either your old or new name).

To update either your phone number or email address, please provide both the old and new details, along with some ID and a recent selfie for verification.

For any updates, email us at hello@getchip.uk or use the in-app chat in the Profile tab. We accept Passports, BRPs or UK Driving Licences (front and back) as forms of ID.

Please be aware that we will need to see all four corners of any IDs or documents you send us.

If any of your information is incorrect but hasn't changed or if you're having trouble updating your details yourself, please reach out to us so we can get this sorted for you.