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Update Your Personal Information
Update Your Personal Information
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Written by Jacob
Updated this week

Our team can help you to update your personal information, which can be viewed in the app by going to Profile > Personal Details.

Update Your Address

To update your address, please get in contact with us and confirm your old address in your message and send us some proof of your new one. Proof of address must be less than three months old and be one of the following:

  • Utility bills: gas, electric, or landline phone (no mobile phone bills) (photo/scan of a physical letter or PDF of statement)

  • A bank or credit card statement (photo of a physical letter or PDF of statement) - bank balance and transaction details may be blacked out

  • A council tax bill, or an HMRC notification

  • Vehicle registration or tax

  • UK photo driving licence showing current address and expiry date (a photo not a scan)

  • NHS medical cards or a letter confirming registration with a GP practice

  • Any other UK government or UK financial institution-issued document

Update Your Name

If your name has changed, please send us a photo of your relevant supporting evidence. For example, a marriage certificate or a deed poll along with a form of ID (showing either the old or new name).

Update Your Phone Number

To update your phone number please contact us and tell us what the old and new numbers are. Along with this, we'll need to see some ID. As your phone number acts like a username, this helps us to make sure we only change phone numbers at the request of the account holder.

If any of your information is wrong but hasn't changed, please contact the team so we can help.

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