It's important to keep your personal information up-to-date. You can view your personal information by going to the Profile tab and tapping Personal details.
Update your address
To update your address, tap on Your address in the Personal details section and enter your new postcode. You will then be able to select your address from the list of options.
If you're having trouble amending your address, please reach out to our support team for assistance.
Update your name
If your name has changed, please reach out to us and send us a photo of your relevant supporting evidence. For example, a marriage certificate or a deed poll, along with a form of ID (showing either the old or new name).
Update your phone number
To update your phone number please reach out to us and tell us what the old and new numbers are. Along with this, we'll need to see some ID and a recent selfie. As your phone number acts like a username, this helps us to make sure we only change phone numbers at the request of the account holder.
Update your email address
To update your email address, please reach out to us and tell us what the old and new email addresses are. Along with this, we'll need to see some ID and a recent selfie.
To reach out to us, please send us an email at hello@getchip.uk or you can contact us through the in-app chat which can be found in the Profile tab.
If any of your information is incorrect but hasn't changed, please reach out to us so we can help get this corrected for you.