When we get in touch with you to tell you about products, updates or general Chip information, it’ll mainly be via email (secure@getchip.uk, or hello@getchip.uk), in-app messaging, or push notifications. We may sometimes send you an SMS, however, these will only ever tell you to log onto the app and will never contain any links.

Scammers routinely use email and text messages to pry for personal details or to get you to click a malicious link, and will often try to impersonate financial institutions (such as your bank, or Chip), or people in your contacts list.

You can read more about spotting and preventing fraud by clicking here.

If you are ever in doubt about communications from Chip being legitimate, please send an email to secure@getchip.uk or reach out to us via the in-app chat (which can be found on the Profile tab) and our team will confirm whether the request is genuine.
​