How we contact you
Email and in-app chat: We primarily get in touch with you via email (from secure@getchip.uk or hello@getchip.uk) or the in-app chat.
SMS: We may send you an SMS, but these will only ever direct you to log in to the app. They will never contain a link.
What we will never ask for
Your password, PIN, or any other login details.
Your personal or financial information via email or text.
We will never ask you to click a link in an email or text message to log in to your account.
If you're ever in doubt
If you are ever in doubt about a communication from Chip, please do not click any links or share any information. Instead, contact us directly using a verified method.
You can reach us by emailing secure@getchip.uk or by messaging us via the in-app chat (which can be found on the Profile tab). Our team will confirm whether the request is genuine.
You can read more about spotting and preventing fraud by clicking here.