Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. This information is also available in your Get Thin USA portal under "Account > View Order History."
What should I do if my package is delayed? If your package is delayed, please reach out to our customer care team, and we will investigate the issue and provide you with an update as soon as possible. You can contact us by:
Messaging us via your patient portal.
Emailing us at support@getthinusa.com.
Calling us at 833-689-1042.
What if my package arrives damaged or is missing items? If your package arrives damaged or with missing items, please contact us immediately. You can reach us by:
Calling 833-689-1042.
Messaging us through your patient portal.
Emailing us at support@getthinusa.com.
Be sure to include your order number, a description of the issue (damaged or missing items), and a photo of the package. We’ll work with the pharmacy and carrier to resolve the issue and ensure you receive your complete order.