So, you’ve uploaded your COUNTER file(s), and there’s a particular journal you have in mind and you’re not seeing it.
Since Unsub includes all relevant titles in your Unsub dashboard why would a title not be included?
There's a number of reasons a title you expect to see in your Unsub dashboard may be missing. These are those reasons:
The journal has changed to a new publisher different from the publisher you're modeling. For example, you’re modeling Wiley and the journal is now with Springer.
The journal has changed to completely open access; in which case, including it in title by title modeling no longer makes sense since you can not subscribe to it.
The journal has stopped publishing articles.
Your Unsub package is missing a title price (a-la-carte price) for the journal. See here to correct this.