If you need to dispute a charge on your credit card, it’s important to act quickly. It would be best to first contact the merchant where you made the purchase. If that doesn't work, feel free to reach out to us directly.

For assistance, email us at hello@getbits.app or call us at 0207 438 2090. Our customer support team is available from 9am to 6pm on weekdays. They'll guide you through the process of filling out a form with the transaction details and any other relevant information. Once completed, we'll submit the form to Mastercard for review.