Blabla’s AI becomes even more powerful when you give it access to additional documents that reflect your products, services, tone of voice, or internal knowledge.
By uploading files directly into your workspace, you allow the AI to reference and extract relevant information using RAG (Retrieval-Augmented Generation). This helps the AI generate more accurate and personalized replies to comments and DMs.
How to Upload a File
To give your AI a file to learn from, follow these steps:
Go to your Account Settings
Navigate to the Smart Features section
Go to the Manage Your Documents section and click on the Manage Documents button to access your file uploads
Click Upload Files and select your document(s)
Supported file type: PDF only
Once uploaded, the file will be indexed and used by Blabla’s AI as a knowledge base to improve replies quality across your interactions.
What Kind of Files Should I Upload?
Here are some useful examples of documents that can help train your AI:
Product catalogues (with product names, descriptions, SKUs, etc.)
Pricing lists or rate cards
Service guides or FAQs
Company introduction decks
Internal brand guidelines (tone, style, vocabulary)
Troubleshooting guides or return policies
Menus for restaurants or salons
Offer and promotion documents
Think of it this way: if your support team or community manager needs it to answer questions — then your AI should have it too.
Why This Matters
The more relevant data your AI has access to, the better it can understand your brand and respond appropriately. This improves:
Accuracy of replies
Personalization
Trust and satisfaction from your audience
You can also combine this with Saved Replies to give your AI an even deeper understanding of your brand’s tone and logic.