Q: On the payouts page, why are the line items off by one penny sometimes?
A: Our payment processor uses high-precision monetary tracking (fractional pennies), so that the credit card percentage fees are EXACT. These are displayed with rounding... so the math for a given line might seem to be wrong by 1 penny. What is correct is the final Payout Amount. As long as the Payout Amount matches what you see deposited into your bank, everything is working perfectly.
Q: What is the Payment Processor Balance Account? What do I configure for it?
A: Explanation Video
Your credit card payment processor, they handle collecting the money from the customers and then they send that to you and your bank account. But sometimes they can't resolve all of that right away. They might have some that they're going to send the next day, or maybe you process to refund that they can't yet take out of your payments for the current day because maybe you just processed a refund.
So you owe them money and they'll solve that the next time you have a payout. That's what this balance account is for.
This is basically just like a really short-term bank account. So what we recommend is in QuickBooks, you make a special account for this. You'll go to transactions, chart of accounts, and you'll make a new account. And we'll call this tilled balance. And this should be account type of Bank and Trust Account. They're holding this money for you. They'll send it to you later or you owe them some money and they'll resolve that and settle that later. After you create that account, link it in your Payout Accounts configuration.
Q: Why is my payout not syncing?
A: Ensure that every payment record in the payout has its corresponding invoice synced.