The Order Log page, located within the Fulfillment module in Carrot, provides a complete history of all online orders, including active, completed and canceled orders. This page serves as a reference when researching past orders that may no longer appear on the fulfillment board.
The Order Log displays:
Customer name
Last updated date and time
Store Location
Order method (Pickup, Delivery, Express, Curbside, etc.)
Carrot Order ID
Order status
POS ID (if pushed to the POS using 'Create in POS')
Payment method
Item count
Order total
You can also use the search bar and filters at the top of the page to locate specific orders by location, order method, status, payment type, or date range.
Expanding an order will reveal additional details, including:
Full order contents
Quantity and pricing for each item
Taxes and fees
Rewards or points redeemed
Payment method
Associated POS transaction information
This page is especially useful for investigating orders that were accidentally canceled, completed, or otherwise moved out of the active fulfillment workflow.
Note: Completed and canceled orders can be viewed from the Order Log, but they cannot currently be edited or reopened from this page. Their information is available for reference and auditing purposes only.
