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Fulfilling Kiosk Orders in Carrot

How to process orders placed on your in-store kiosk using the Kiosk fulfillment board.

Orders placed on an in-store kiosk appear on their own Kiosk board, found under the Fulfillment section of the Carrot Admin. This is separate from the customer-facing kiosk display on your website — for setting that up, see Adding a Kiosk Display to Your Website.

Kiosk Order Statuses

  • Open

  • Working

  • Ready

  • Expiring

  • Customer Canceled

These statuses work the same way as the Pickup board: when a customer completes checkout at the kiosk, the order appears in Open. Once a budtender starts preparing it, move it to Working. Once it's ready to hand off or the customer has completed in-person verification, move it to Ready. If an expiry window is set, unclaimed orders move to Expiring as they approach that window.

Order Cards

Kiosk order cards show the same information as other order cards: item list with quantity and cost, service fees, subtotal, tax, rounding, and total, along with the payment method the customer selected at the kiosk.

Pushing to the POS

Like Pickup and Delivery orders, each Kiosk order card has a Push to POS button. Click it to send the order into your point of sale — once it succeeds you'll see the POS Order Id and POS Status on the card. Push to POS is not available with Biotrack.

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