If you are eligible for our financing service*, here are some common issues that may prevent you from finalising your loan request.
📄 At invoice level
The reference must be less than 35 characters long and only contain letters, numbers or the following characters / - ? : ( )
Our PDF reader only recognises invoices in € euros.
The counterparty's country is not accepted, please refer to our dedicated article: Is my country eligible for Defacto financing?
We only finance invoices between two companies, any request for an invoice with a private individual will be refused, please see our invoice acceptance criteria.
Your IBAN must appear on your customer invoices and this account must be in the list of connected accounts.
We may not recognise the BIC associated to the IBAN in our library, please contact us directly on the chat.
💶 At loan level
Loan duration must be less than 120 days.
👤 At account level
We may need to perform extra verifications of your company for KYB, please submit the requested details as soon as possible.
❓For any other reason, feel free to contact us directly in the chat
* If you are not eligible for our financing service, your loan facility amount will show €0 and/or the loan request button will be greyed out.