Only Guru Admins are able to invite users.
The power of Guru is in your content and how well your team can leverage it to increase efficiency and success. The following guide takes you through the best practices for inviting your team to Guru.
Invite your Authors first
Your users will see the value in Guru once content is added. With that in mind, it's important to invite just your subject matter experts before sharing Guru with the whole team. They can work with you to create meaningful content so that when the rest of the team joins Guru, they understand the value it will provide.
When positioning Guru to your subject matter experts, it's helpful to explain the time they will save from reduced shoulder tapping and efficient methods of updating content. Detailing the benefits will help them understand why they're being asked to populate information, as well as motivate them to invest their time in the product.
Inviting new users to your team
By default, your Guru team will have Domain Discovery enabled. This allows any user with your company domain to automatically join your Guru team after they've create a user account.
Add your team when meaningful content is ready
When inviting the team, it's important that you describe why you're using Guru and the benefits they should expect to experience. We've detailed some of the benefits here:
You can immediately search and access your content as an overlay to your existing apps/workflow, instead of having to leave your current web page to hunt for the information you need. This is the advantage of a browser extension.
Subject matter experts can reduce the number of shoulder taps received, thus improving their productivity and lessening the frustration of answering the same question on multiple occasions.
Guru's verification feature guarantees the ongoing accuracy of your content, allowing reps to respond to your prospects & customers with confidence.
Support your team's ongoing adoption
Review these six tips for increasing adoption with Guru after you have added your users.
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After inviting the team, share these Guru gifs to encourage new users to check Guru before asking a question!