Step 1: Activating Your Account
Receive the Activation Email
After your account is created by your CSM, you will receive an email containing your login credentials and an automatically generated password.
Initial Login
From the email, click on "Log in from a computer."
Copy the provided password and click the link to access the login page.
Enter Your Credentials
On the login page, enter your email address and the provided password.
Click to confirm and access the ONOFF portal.
Step 2: Accessing the ONOFF Portal
Once logged in, you will be redirected to the ONOFF portal.
Locate your phone number displayed on the left side of the page.
This number will be used to complete the onboarding process.
Step 3: Completing Onboarding with META
Open the META Pop-up
Enter the phone number shown in the ONOFF portal into the META window.
Proceed to the Call Phase
Click on "Phone Calls."
A pop-up will appear in ONOFF, showing an incoming call.
Finalize the Incoming Call
Once the incoming call is generated, you can hang up immediately.
Step 4: Retrieve and Use the Activation Code
Access Voicemail
Go to the Voicemail section of the ONOFF portal.
Wait for one minute for the voicemail from META to arrive.
Retrieve the Activation Code
Click on the voicemail to listen to the message containing your code.
Complete the Onboarding
Enter the received code in the META pop-up to finalize the onboarding process.