From your WAX dashboard, go to Settings > RCS Settings (URL not yet available) and start filling in the first part of the form.

Company name
Agent purpose: Describe what this RCS agent will be used for. This helps with the verification process.
Professional email
Professional phone number
Test phone number: This number will receive test messages during the verification process.

Step 1: Brand identity

Display name: Your official company name, as it will appear at the top of the chat window on your customer's side.
Description: A short overview of what your agent does. This will be visible in the "About" section of your business profile.
Banner image: The large header visual displayed at the top of your profile. Accepted formats: PNG, JPEG or JPG (1440x448 px), max. 200 KB.
Logo: Your brand icon, displayed next to every message you send. Accepted formats: PNG, JPEG or JPG (224x224 px), max. 50 KB.
Brand color: Enter the hex code of your primary color (e.g. #292823). It will be applied to buttons and UI elements. WAX automatically checks whether the contrast ratio is sufficient for readability.

Step 2: Contact information

RCS requires verified contact details and links to your legal documents — a compliance requirement, and a strong trust signal for your customers.

Phone number: Enter your main business number in E.164 format (e.g. +33612345678). No spaces or special characters.
Email: Provide a support or contact email address.
Website: Enter your brand's website URL.

Required links: You must provide valid https:// URLs for your Privacy Policy and Terms of Service.
- Pro tip: make sure there are no leading or trailing spaces in these fields — it's one of the most common causes of validation errors.

Once all fields are filled in, click "Submit".

Our provider will review your application within 10 business days.
If your agent is approved, you'll be all set to create and send your first RCS messages!
If not, you'll need to resubmit the form based on the feedback provided.