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Troubleshooting Declined Credit Card Funding

Common reasons on why a funding attempt with a credit card might fail and how to troubleshoot it.

Andrew Flaro avatar
Written by Andrew Flaro
Updated this week

Adding credits to your Giftbit account is a straightforward process, but there are situations where funding attempts may face issues such as getting declined. This article provides insights into common reasons for declined payments and actionable steps to resolve them.

Common Issues Leading to Declined Payments

Before troubleshooting, it's helpful to understand common reasons why your payment might fail:

  1. Insufficient Funds on Your Card: This is a frequent cause for payment issues. Ensure you have enough balance to cover the transaction.

  2. Transaction Amount Exceeds Card Limit: Some card providers impose spending or transaction limits. High funding amounts (e.g., above $1,000) are more likely to be declined due to these restrictions.

  3. Bank-Imposed Restrictions: Your bank may block transactions due to risk assessments, location filters, or other limits.

Troubleshooting Steps

Follow these steps to resolve the issue:

  1. Verify Your Card Details and Balance: - Double-check that your card information is entered correctly.- Confirm that your account has sufficient funds to complete the transaction.

  2. Attempt a Lower Funding Amount: - If a high amount is being declined, try a smaller funding amount to see if it bypasses card restrictions.

  3. Contact Your Bank or Card Issuer: - Reach out to your bank to understand why the transaction was declined. They can provide specific details and lift restrictions if necessary.

  4. Use a Different Funding Method: - If the issue persists, consider using an alternative credit card or payment method to top up your account.

Additional Notes

  • Giftbit will have limited access to information about why your transaction was declined, as these decisions are made by your card provider, bank and our payment processor.

  • Always review your bank’s policies on transaction limits or flagged activities that could impact your funding attempts.

Summary and Key Takeaways

If your funding attempts are declined, check for insufficient funds, high transaction amounts, or bank-imposed restrictions. Verify your balance, try a lower funding amount, contact your bank, or use an alternative credit card for successful transactions. Remaining proactive in communicating with your card issuer can resolve many payment-related hurdles efficiently.

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