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Glossary of Terms
Glossary of Terms

Common terms you will find inside of Giftbit and what they mean

Sofia Baltasar avatar
Written by Sofia Baltasar
Updated over a week ago

  • CAD Credits: Credits that can be used for Canadian specific rewards

  • Cancelled: Offer was cancelled prior to the reward being claimed. This offer is no longer valid and cannot be used again.

  • Claimed: Recipient has claimed the reward

  • Complaint: Recipient has marked the emails as spam, Giftbit is not able to send an email to this recipient again

  • Credits: Represents the dollar values that you send to contacts

  • CSV File: Comma-Separated Value File is used when you are uploading contacts to Giftbit, the following article provides additional tips

  • Expired: Recipient did not claim the offer by the Claim Before date. This offer is no longer valid and cannot be used again.

  • Financial Report: This report provides information about account funding, the dollar value of gifts and savings.

  • Giftbit Link: Web links that are emailed in a CSV file to send to the recipients in your preferred delivery method.

  • Giftbit UUID: In the reports, this refers to a specific rewards unique ID

  • Hard Bounce: An attempt to deliver the reward was blocked by the receiving server. Giftbit will not attempt to send the reward again, contact support for additional support

  • Order ID: Unique ID number to distinguish your orders

  • Operational Report: This report provides information about gifts that were sent, cancelled, expired and undeliverable.

  • Pending Orders: The total value of orders that have been created but not sent.

  • Sent but not claimed: Email offer was received but the recipient has not claimed a gift card. The offer may have been opened.

  • Soft Bounce: An attempt to deliver the reward was delayed by the receiving server. Giftbit will automatically attempt to send the reward again within a few days or reach out to support for a link to send directly.

  • Template: This provides the format for how your reward offers will be sent and look to the recipients. Includes email subject, message body, reward choices, value and expiry date.

  • Username: The email address that was used to signup for Giftbit

  • Undeliverable: Delivery attempt failed because the email address was invalid, the mailbox was full, the mail server was unresponsive, or a previous communication was marked as spam.

  • Unsubscribed: Recipient opted out of email communication

  • User Period: In the reports, this refers to the selected date period

  • USD Credits: Credits that can be used for the United States specific rewards

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