Skip to main content
All CollectionsReward Recipients
Unable to Claim my Gift Card
Unable to Claim my Gift Card

What to do if you run into issues claiming your gift card

Bryan Dwyer avatar
Written by Bryan Dwyer
Updated over 2 months ago

Page won't load/blank

If the page is not loading or showing up blank, try the below options:

  • Try an alternative web browser

    • Giftbit does not support Internet Explorer

  • Right-click on Claim Card or Select Gift button & copy the link. Open a web browser and paste the link rather than clicking the link to open.

Error Message

If you are getting an error message, it is possible the retailer is having a temporary service interruption. Try giving your redemption a try at another time.

๐Ÿ’กIf you are still having issues with redeeming your reward, reach out to support@giftbit.com!

โ€‹

Did this answer your question?