Confirm the purchase is listed under transaction history by visiting giftbit.com/balance
Contact the merchant to inquire about a refund.
If the merchant is unable to assist, proceed to Step #2
Email cardsupport@giftbit.com with the following details
Retailer Name
Purchase Amount*
Phone number & zip code used to claim the Visa Incentive Card.
*Visa requires each dispute charge to be over $25 and less than 60 days old