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My Mastercard is not working for my purchase

Updated over 6 months ago

If you are receiving an error at checkout, please confirm you are using your card correctly. See below for an overview of our most common issues:

  • Mastercard can be used for online or in-store purchases wherever Mastercard is accepted.

  • Check your expiration. Mastercard expires after 12 months. The funds on the card will not be available to you after expiration, so you should use the funds prior to the expiration date.

    • You are not allowed to exceed the balance of the funds available on the card. If you attempt to use the Card when there are insufficient funds associated with it, the transaction will generally be declined.

  • Cannot be used for split tender

  • Cannot be used for purchases where recurring payments may occur, such as subscriptions, memberships, rentals ect.

  • Accepted internationally in selected countries.

  • This is a form of payment, not a gift card.

  • Full guidelines can be found here

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