We developed the Giggster cancellation policy to provide flexibility for renters while also providing security for our hosts.
Once a property booking is confirmed by the host, the following cancellation and refund rules apply:
Please pay attention: add-ons are not the same as the additional fees. Add-ons abide by the same cancellation terms as the location fee. If a booking is cancelled outside of the 24-hour grace period, but more than 48 hours before the start of the booking, 50% of the add-ons is refunded. If a booking is cancelled less than 48 hours before the start of the booking, the add-ons are non-refundable.
If you wish to cancel, reach out to us via HelpChat with your name and the date of your booking and we will effectuate the cancellation per our cancellation guidelines.
Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
It can take up to 6-10 business days for a refund to reach the renter's bank account.
For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.